CV

Résumé for a Call Center Worker

Working in a call centre generally requires particular skills and character traits. Even in this field, competition can be ruthless, so presenting a CV specifically geared towards this job could gain you an advantage!

Skills to Include in a CV for a Call Center Job

We take a look at the skills and knowledge to include in a CV for a call centre operator.

  • Technology: to work in a call centre, you need to know how to use a computer. But you won’t have to use complicated software. You just need a basic knowledge of the most important programmes and operating systems. So include any previous work experience that involved using a computer, and if you’ve used any special programmes, add those as well.
  • Team work: the job description for a call centre operator doesn’t usually mention that you have to work in a group. However, you work with other people all day, so it’s very important to maintain a friendly, relaxed atmosphere. Obviously, if you’re working in a huge call centre, it’s hard to build up good relationships with all your colleagues, but if you working in a small space, your ability to relate to other people might be crucial.
  • Tenacity: working in a call centre requires tenacity, as well as forcefulness and determination. The people you call will often not want to talk or even listen to you. So your skill lies in persuading potential buyers that what you are offering is exactly what they need.