Customer Support Representative
About Jobrapido:
Jobrapido is the world’s leading job search engine. As industry frontrunners Jobrapido is shaping a new standard in online job searching, thanks to its pioneering technology and innovative products that allows Jobrapido to analyze and aggregate job listings from all over the web, so that candidates can find all relevant jobs in one place.
Established in 2006, Jobrapido has achieved unprecedented global popularity. The Company lists over 20 million jobs every month, records 35 million unique users per month and has more than 60 million registered users. From its headquarters in Milan, Jobrapido conducts business in 58 countries, where it matches the right candidates with the right roles at thousands of companies around the world, helping companies to get qualified candidates on demand. Since April of 2014, Jobrapido is part of Symphony Technology Group (STG).
Who we are looking for:
We are looking for a multi-lingual open-minded professional interested in started his/her career in our multi-national team.
Taking an active role in our Service team, he/she is responsible for providing service support, solutions and relevant details to customers. Initiates and/or implements corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained.
Key Activities/ Responsibilities:
As a Customer Support Representative, he/she is responsible to:
- Support and interact with end-users (internal and external customers) in order to provide and process information in response to inquiries, concerns, and requests;
- Handle, analyse customer complaints and provide appropriate corrective actions;
- Ensure all campaigns are up and running, prepare and distribute related performance reports;
- Providing excellent customer service and Ensure a positive customer experience by meeting customer needs in courteous and timely manner;
Requirements:
- Knowledge of relevant software computer applications;
- Problem solving and analysing Information; Ability to resolve conflicts within time constraints
- Knowledge of customer service principles and practices;
- Quality Focus and Multi-tasking capabilities.
- Adaptable to change;
What we offer:
- Appropriate training on the job
- Working in a young and dynamic environment
Education and Experience:
- Bachelor or equivalent
- German – mother tongue knowledge
Reporting:
He/she will report directly to the Customer Support Manager.
Job location:
- Milan