Jobs Available in Customer Services
If you love working with people and live for making others happy, a career in customer services might just be the job, so to speak. Many sectors require customer service personnel, and there is a wide range of job opportunities in the field, especially with many companies now selling their goods and services over the Internet. Read on for some of the jobs that are available in the customer services sector.
Waiting Staff
Waiting staff is the ‘face’ of pubs, bars, restaurants, and cafes. They deliver food and drink to customers and are really responsible for ensuring that everyone has a good time.
Waiting staff requires excellent communication skills, attention to detail, and the ability to work as part of a team. They must deliver excellent customer service at a fast pace. Experience is certainly a plus, but some outlets will take on staff with no experience.
Customer Service Adviser
If helping people is what makes you tick, this could be the role for you. Customer service advisers are tasked with ensuring that customers have a pleasant, fulfilling experience when purchasing goods or services.
You might work on a shop floor or communicate via email or phone, and you might have to deal with customer complaints. You will obviously require good communication and interpersonal skills so that you can interact with a diverse range of people and situations. Previous experience will be beneficial.
Team Leaders
Customer service departments need a team leader to motivate, manage and supervise the team who faces customers. Team leaders can be found in many sectors such as hospitality, retail, the public sector, or in an office.
To be an effective team leader, you will need a good deal of customer services experience, as well as leadership qualities. Good communication and interpersonal skills are also a must. You will also need to be able to work well in high-pressure environments.
Account Manager
An account manager manages client portfolios to ensure that the company delivers good service every time. Duties include project management, generating new business, maintaining client relationships and dealing with customer complaints.
You will need to be able to work well under pressure, and require management, budgeting, and negotiation skills. You will probably require a recognised qualification such as CAM, or a degree in a field such as marketing, advertising or business management.
Technical Support Advisor
Technical support advisors are responsible for managing and maintaining an organisation’s computer systems. You could be dealing with problems as diverse as connectivity issues or a forgotten password or product problems. Your role is to solve people’s problems, whether over the phone, in person or via email.
Recurring problems will be logged so that common problems can be permanently resolved en masse. You will need to be patient and able to explain technical issues in simple, everyday language. Although you might not need a degree to become a technical support advisor, you definitely need good GCSE grades in Maths, Science, and English.
